Remote Customer Success Manager – Healthcare Imaging

626; Athens (GA); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account (HSA)

Financial Benefits

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Holidays

Job summary

626 is seeking a Customer Success Manager to manage assigned Customer relationships and work with 626’s Field Service Engineers to ensure a successful service event. You will provide customers with an exceptional service experience by handling their requests efficiently, coordinating availability of field engineers, and maintaining clear updates throughout dispatch and service processes.

This full-time remote role offers a 40-hour workweek with multiple shift options and no regular travel.

Qualifications

• High School Diploma or GED required.
• 2+ years in a high-volume customer service role.
• Experience in Field Service / Equipment Maintenance is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Manage accounts to ensure positive customer relationships.
• Coordinate service events with field service engineers to ensure clarity.
• Provide accurate and timely customer updates during dispatch and service processes.
• Execute on customer contractual coverages to uphold SLAs.
• Follow quoting practices to ensure transparency of costs and obtain POs when needed.
• Communicate with billing on delays to support accurate regional financials.
• Partner with scheduling leads to provide service event details to customers.
• Coordinate with parts procurement for status of open orders.
• Know when to escalate to regional leadership to resolve issues.
• Promote the 626 brand with a positive attitude.

Skills

Customer relationships

Account management

Scheduling software

Dispatch coordination

Communication skills

Education

High School Diploma or GED

Job description

626 is seeking a Customer Success Manager to manage assigned Customer relationships and work with 626’s Field Service Engineers to ensure a successful service event. You will provide customers with an exceptional service experience by handling their requests efficiently, coordinating availability of field engineers, and maintaining clear updates throughout dispatch and service processes.

This full-time remote role offers a 40-hour workweek with multiple shift options and no regular travel.