Client Support Specialist (Fully Remote)

Hanger Inc; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

Hanger, Inc. is seeking a medical office professional to process insurance claims, prepare prior authorization documentation, and monitor claim statuses across client specifications.

The role requires 1–2 years of medical office experience, a valid driver's license, and strong administrative skills. Knowledge of orthotics and prosthetics is a plus and the candidate should maintain professional communication while multitasking in a fast-paced environment.

Qualifications

• High school diploma and 1–2 years of medical office experience.
• Valid driver’s license and driving record per policy.
• Detail oriented with professional communication and multitasking.
• Strong computer skills and integrity.
• Knowledge of orthotics and prosthetics preferred.

Responsibilities

• Perform claim scrubs, input data into insurance portals, and run insurance verifications.
• Prepare documentation for prior authorization and check claim status per client partner specifications.
• Investigate claim denials, handle follow-up calls, and manage accounts receivable.

Skills

Detail oriented

Communication skills

Multitasking

Computer skills

Orthotics knowledge

Prosthetics knowledge

Tools

Insurance portals

Job description

• Perform claim scrubs, input data into insurance portals, and run insurance verifications.
• Prepare documentation for prior authorization and check claim status per client partner specifications.
• Investigate claim denials, handle follow-up calls, and manage accounts receivable.

Minimum Qualifications:

• High school diploma and minimum 1-2 years of medical office experience required.
• Valid driver's license and driving record within Hanger's Motor Vehicle Safety Policy.

Additional Success Factors:

• Detail oriented with professional communication skills and ability to multi-task.
• Advanced computer skills, integrity, and focus on superior outcomes.
• Knowledge of orthotics and prosthetics is preferred.

Hanger, Inc. provides orthotic and prosthetic services and products, operating the largest network of O&P patient care clinics nationwide. With 160 years of clinical innovation, its employees help thousands of people achieve mobility and freedom every day.