Remote Customer Success Manager - Healthcare Imaging

626; California; Teletrabalho; USD 50 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account (HSA)

401(k) with Company Match

Company-Paid Life Insurance

Company-Paid AD&D Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Time Off (PTO)

Paid Holidays

Bereavement Leave

Jury Duty Leave

Paid Parental Leave

Resumo da oferta

626 is seeking a Customer Success Manager to remotely support customers across the United States. You will coordinate service events with Field Service Engineers, manage accounts, and ensure a high level of customer satisfaction.

The role offers a 40-hour week with multiple shift options and a $50,000–$55,000 annual salary. Remote work is available from several states including Georgia, the Carolinas, Florida, New York, and California.

Qualificações

• 2+ years in a high-volume customer service role.
• Experience in Field Service/Equipment Maintenance is a plus.
• Strong problem-solving and customer-service mindset.
• Strong communication and multitasking abilities.
• Proficient in scheduling and dispatch duties.

Responsabilidades

• Manage accounts and maintain positive customer relationships.
• Coordinate service events with field engineers.
• Provide timely updates and ensure SLA adherence.
• Assist with quoting practices and obtain POs when needed.
• Collaborate with billing and regional scheduling teams.
• Support efficient service scheduling and parts coordination.

Conhecimentos

Account management

Customer service

Communication

Multitasking

Problem solving

Scheduling

Formação académica

High School Diploma or GED

Some College or Degree Preferred

Ferramentas

Scheduling software

CRM systems

Descrição da oferta de emprego

626 is seeking a Customer Success Manager to remotely support customers across the United States. You will coordinate service events with Field Service Engineers, manage accounts, and ensure a high level of customer satisfaction.

The role offers a 40-hour week with multiple shift options and a $50,000–$55,000 annual salary. Remote work is available from several states including Georgia, the Carolinas, Florida, New York, and California.