Remote Customer Success Manager - Imaging Equipment

626; Orangeburg (SC); Remote; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Health Savings Account

Financial Benefits

Company-Paid Life Insurance

Supplemental Life Insurance

Company-Paid Short-Term Disability

Long-Term Disability

Paid Holidays

Job summary

626, a nationwide diagnostic imaging equipment service provider, is seeking a Customer Success Manager to manage customer relationships and coordinate with Field Service Engineers to ensure successful service events. In this remote role, you will handle incoming service requests, maintain SLA adherence, provide timely updates, and promote the 626 brand.

A high school diploma and 2+ years in a high-volume customer service role are preferred.

Qualifications

• 2+ years in a high-volume customer service role preferred.
• Experience in Field Service / Equipment Maintenance is a plus.
• Excellent communication and customer service skills.

Responsibilities

• Manage customer relationships for 626 to ensure positive, stable partnerships.
• Coordinate with Field Service Engineers to align on service events.
• Provide accurate and detailed customer updates throughout dispatch and service processes.
• Ensure service events meet SLAs and billing processes reflect work performed.
• Follow quoting practices to maintain transparency around time and materials costs.
• Collaborate with regional scheduling and parts teams to support future service scheduling.
• Escalate complex issues to Regional Director or Escalations team when needed.

Skills

Customer service

Account management

Scheduling tools

Communication

CRM software

Education

High School Diploma or GED

Tools

CRM software

MS Office

Job description

626, a nationwide diagnostic imaging equipment service provider, is seeking a Customer Success Manager to manage customer relationships and coordinate with Field Service Engineers to ensure successful service events. In this remote role, you will handle incoming service requests, maintain SLA adherence, provide timely updates, and promote the 626 brand.

A high school diploma and 2+ years in a high-volume customer service role are preferred.