Remote Customer Success Manager II - Growth & Retention

DealerOn, INC; Rockville (MD); On-site; USD 56,250 - 68,750; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid parental leave

8 paid national holidays

Company-paid basic life insurance

Job summary

DealerOn, INC is hiring a Customer Success Manager II in Rockville, Maryland. This mid-level, remote position aims to build and maintain customer relationships by enhancing website performance. The CSM II will manage accounts, analyze digital performance, and ensure service level agreements are met.

Candidates should have a Bachelor’s degree, 2+ years of relevant experience, and proficiency in Google Analytics and Salesforce. DealerOn offers competitive benefits including medical insurance, 401K plan, and paid leave.

Qualifications

• 2+ years of account management and/or dealership experience.
• Strong ability to work with complex, changing environments.
• Ability to de-escalate customer concerns.

Responsibilities

• Manage customer accounts across multiple OEMs.
• Provide monthly product review reporting and optimization recommendations.
• Ensure strategy and customer KPIs are communicated and implemented.

Skills

Account management experience

Customer satisfaction strategies

Ability to work with cross-functional teams

Critical thinking

Education

Bachelor’s degree or equivalent experience

Tools

Google Analytics

Salesforce Service Cloud

MS Office Suite

Job description

DealerOn, INC is hiring a Customer Success Manager II in Rockville, Maryland. This mid-level, remote position aims to build and maintain customer relationships by enhancing website performance. The CSM II will manage accounts, analyze digital performance, and ensure service level agreements are met.

Candidates should have a Bachelor’s degree, 2+ years of relevant experience, and proficiency in Google Analytics and Salesforce. DealerOn offers competitive benefits including medical insurance, 401K plan, and paid leave.