Remote Customer Success Growth Leader

DealerOn; United States; Remote; USD 63,000 - 92,000; Full time

Benefits offered by this job

Medical Insurance

Company matched 401K plan

Flexible PTO + Sick Leave

6 weeks paid Parental Leave

8 Paid National Holidays

Life Insurance

Job summary

DealerOn is seeking a Manager of Customer Success to lead a high-performing team while driving customer satisfaction and revenue growth. You will mentor Customer Success Managers, set goals, and coordinate with cross-functional teams to optimize product adoption and retention.

You will oversee team operations, stay updated on product changes, and ensure timely communication with stakeholders. This remote role emphasizes data-driven practices and exceptional service.

Qualifications

• Bachelor's degree required in a related field.
• Over 5 years of managerial experience demonstrating effective team leadership.
• Outstanding communication abilities able to explain technical matters to diverse audiences.
• Proven track record of achieving or surpassing metrics, upselling, quotas, and KPIs with favorable customer feedback.
• Exceptional customer service skills with technical proficiency for time-sensitive tasks.
• Proficient in Microsoft Office and other essential business software.
• Familiarity with Salesforce, JIRA, or similar tracking systems is preferred.

Responsibilities

• Ensure strategic alignment and KPI tracking across cross-functional teams (e.g., Net Revenue Retention, NPS, churn).
• Conduct annual performance reviews and quarterly goals for team members.
• Hold team to departmental metrics and OKRs to drive improvements.
• Lead monthly team business reviews to address customer concerns with solutions.
• Escalate and resolve complex customer issues as the point of contact.
• Manage performance evaluations and adherence to company policy.

Skills

Team leadership

Communication

Customer service

Upselling

KPIs

Time management

Microsoft Office

Education

Bachelor's degree in computer science, marketing, project management, business administration, or a related field

Tools

Salesforce

JIRA

Job description

DealerOn is seeking a Manager of Customer Success to lead a high-performing team while driving customer satisfaction and revenue growth. You will mentor Customer Success Managers, set goals, and coordinate with cross-functional teams to optimize product adoption and retention.

You will oversee team operations, stay updated on product changes, and ensure timely communication with stakeholders. This remote role emphasizes data-driven practices and exceptional service.