Remote Customer Success Pro: Partnerships & Delight

Remote; San Francisco (CA); Remote; USD 48,000 - 60,000; Full time

Benefits offered by this job

Equity/Stock options

Health coverage

Transit benefit

Snacks + catered lunches

Company gear

Career growth

Diverse team

Job summary

Promenade is seeking a Customer Success Associate to act as the primary relationship driver between Promenade and our floral partners. You will handle a high volume of support requests via email, phone, and social channels, triage issues, and advocate for users to ensure outstanding service.

This entry-level role emphasizes empathy, strong communication, and problem solving in a fast-paced startup environment.

Qualifications

• High-volume customer support experience is a plus.
• Strong communication and relationship-building skills.
• Empathetic approach with a passion for helping small businesses.

Responsibilities

• Handle a high volume of user support requests via email, phone, and social channels.
• Serve as the first point of contact for Promenade customers and partners.
• Triaged and diagnosed issues; escalate bugs to Engineering when needed.
• Advocate for Promenade users and deliver timely, outstanding service.
• Identify trends to improve support processes and the user experience.

Skills

People skills

Customer orientation

Empathy

Communication

Tech savvy

Tools

Zendesk

Salesforce

Confluence

Job description

Promenade is seeking a Customer Success Associate to act as the primary relationship driver between Promenade and our floral partners. You will handle a high volume of support requests via email, phone, and social channels, triage issues, and advocate for users to ensure outstanding service.

This entry-level role emphasizes empathy, strong communication, and problem solving in a fast-paced startup environment.