Remote Customer Success Manager for Auto Dealers

J.D. Power; Troy (MI); Remote; USD 57,000 - 75,000; Full time

Job summary

JD Power is seeking a Customer Success Manager to be the strategic advocate for a defined portfolio of automotive dealers and dealer groups. You will ensure customers derive measurable value from our software and data products, driving satisfaction, retention, and growth while managing account health and risk across the lifecycle.

You’ll build deep stakeholder relationships, partner with Sales, Implementation, and Customer Solutions, and translate business goals into actionable success plans.

Qualifications

• Minimum three years of F&I or Sales Management dealership experience
• Alternative is five years of related automotive vendor experience in automotive finance
• Excellent relationship-building, communication, and interpersonal skills, including confidence partnering with senior decision-makers
• Analytical mindset with ability to interpret data (usage, adoption, NPS, health scores) to drive action and decision-making
• Demonstrated problem-solving ability—comfortable navigating ambiguity and influencing cross-functional teams
• Knowledge of working with subscription-based data products and services (desirable)
• Strong customer focus

Responsibilities

• Serve as the primary point-of-contact and advocate for your assigned customer portfolio, ensuring alignment between customer use cases and our solutions.
• Develop strategies to retain existing customers and prevent churn, and conduct quarterly or executive reviews with top-tier customers to review performance and ROI.
• Retain and grow accounts by renewing subscriptions and identifying upsell opportunities in collaboration with Sales.
• Partner with cross-functional teams to resolve issues, share best practices, and improve internal processes and customer experience.
• Collaborate with the Customer Success Director to provide feedback and enable team knowledge sharing across regions.

Job description

JD Power is seeking a Customer Success Manager to be the strategic advocate for a defined portfolio of automotive dealers and dealer groups. You will ensure customers derive measurable value from our software and data products, driving satisfaction, retention, and growth while managing account health and risk across the lifecycle.

You’ll build deep stakeholder relationships, partner with Sales, Implementation, and Customer Solutions, and translate business goals into actionable success plans.