Remote Customer Success Manager - Finance & Growth

Granite National Inc.; Oklahoma City (OK); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Granite National Inc. in Oklahoma City, OK, is seeking a Customer Success Manager to ensure clients have a positive experience with our financial products and services.

This full-time role offers a salary range of $90,000 to $140,420 and opportunities for professional growth in a collaborative environment. You will build relationships, identify client needs, and work with sales and product teams to implement effective solutions.

Qualifications

• Bachelor's degree in business, finance, or related field.
• Experience in customer service or financial services preferred.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Proactively identify and address client needs to provide exceptional support.
• Collaborate with sales and product teams to ensure clients have access to effective solutions.
• Track and analyze client data to identify trends and opportunities for improvement.
• Monitor client satisfaction levels and provide regular reports to senior management.
• Stay up-to-date with industry trends and best practices to improve customer success strategies.

Skills

Customer-facing experience

Strong communication

Analytical skills

Problem-solving

Relationship building

Education

Bachelor's degree in business/finance or related

Job description

Granite National Inc. in Oklahoma City, OK, is seeking a Customer Success Manager to ensure clients have a positive experience with our financial products and services.

This full-time role offers a salary range of $90,000 to $140,420 and opportunities for professional growth in a collaborative environment. You will build relationships, identify client needs, and work with sales and product teams to implement effective solutions.