Remote District Success & Adoption Lead

Daybreak Health; Northern (KY); Hybrid; USD 85,000 - 95,000; Full time

Job summary

Daybreak Health is hiring a Customer Success Manager to own a 50+ district portfolio in a 100% remote, full-time role. You will drive onboarding, staff activation, dashboard training, and adoption campaigns across counselors, social workers, and school admins to ensure fast launches and high referral rates.

You will troubleshoot access, run trainings, and build capacity models to flag risks before launch delays, applying AI to create training decks and district-specific talks.

Qualifications

• Experience in EdTech, education, or healthcare partnerships and enablement
• K-12 background
• Track record driving adoption at scale, think 100+ customers and thousands of end users
• Strong project management across multiple launches at different phases
• Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily
• Exceptional organization across deadlines and deliverables
• Self-starter who sees what needs to happen and makes it happen
• Strong written and verbal communication

Responsibilities

• Lead district onboarding, staff activation, and dashboard training
• Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
• Run staff trainings and info sessions that get people genuinely bought in
• Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay
• Set the support and engagement strategy per district, with real autonomy to choose the approach
• Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions
• Find creative ways to reach teachers and parents, not just counselors and admin
• Watch leading indicators like non-contributor district rates and elevate a rising rate as a structural signal, not a seasonal dip
• Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team
• Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone
• Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it
• Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack

Skills

Communication skills

Project management

Tech savvy

Data analysis

Troubleshooting

Cross-functional collaboration

AI fluency

Documentation skills

Education

K-12 background

Tools

Salesforce CRM

Job description

Daybreak Health is hiring a Customer Success Manager to own a 50+ district portfolio in a 100% remote, full-time role. You will drive onboarding, staff activation, dashboard training, and adoption campaigns across counselors, social workers, and school admins to ensure fast launches and high referral rates.

You will troubleshoot access, run trainings, and build capacity models to flag risks before launch delays, applying AI to create training decks and district-specific talks.