Remote EdTech Customer Success Lead – Florida

Framework; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Framework seeks an energetic Customer Success Manager to manage post-sale relationships for K-12 districts nationwide. You'll drive engagement, onboarding, and renewals while collaborating with Sales and CS leadership on campaigns and solutions.

The role supports both full-time and part-time W-2 openings; remote within Florida with occasional on-site visits, and a focus on maximizing district value.

Qualifications

• 2+ years in K-12 Customer Success.
• Bachelor's Degree required; teaching/administration experience desirable.
• Strong tech, communication, and problem-solving abilities.
• Adaptability to fast-paced, unstructured environment.
• Occasional travel, about once a month.

Responsibilities

• Engage customers daily via phone, email, chat, and Zoom to drive renewals and upsell.
• Own onboarding: rostering schools, training, and curriculum content for teachers and admins.
• Diagnose CS challenges and implement scalable solutions.
• Collaborate with internal teams to ensure client success and engagement campaigns.
• Support transition of teachers to the platform.

Skills

Customer Success

Communication

Problem Solving

Onboarding Training

Education

Bachelor's Degree

Job description

Framework seeks an energetic Customer Success Manager to manage post-sale relationships for K-12 districts nationwide. You'll drive engagement, onboarding, and renewals while collaborating with Sales and CS leadership on campaigns and solutions.

The role supports both full-time and part-time W-2 openings; remote within Florida with occasional on-site visits, and a focus on maximizing district value.