Director, Customer Success - K-12 EdTech (Remote)

Cambium Learning® Group; Northern (KY); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Remote‑first environment

Home office stipend

Job summary

Cambium Learning Group is hiring a Director of Customer Success to lead onboarding, implementation, and long‑term district outcomes. This senior leader will unify customer success, professional learning, and product enablement to drive adoption and measurable student impact in U.S.

K‑12 environments. The role requires deep district knowledge, strong cross‑functional execution, partnerships with district leaders, and a data‑driven approach to improve retention and expansion across our education

Qualifications

• 10–15+ years of leadership experience in K‑12 education and edtech
• Bachelor’s degree or equivalent in K‑12 education/edtech is required
• Proven ability to lead customer success strategy across districts and state accounts
• Deep understanding of K‑12 environments and district decision‑making processes
• Strong track record of driving onboarding, adoption, and outcomes
• Ability to translate customer needs into scalable programs and playbooks
• Experience in professional learning and implementation with data‑driven outcomes

Responsibilities

• Lead end‑to‑end customer lifecycle: onboarding through renewal and expansion
• Partner with Sales, Product, Marketing, and Research to align customer strategies
• Develop and scale customer success playbooks and health metrics
• Drive retention, expansion, and measurable outcome achievement for districts
• Build and mentor a high‑performing remote team of CS managers and enablement staff
• Translate field insights into product improvements and strategic initiatives
• Oversee data analytics reporting on usage, outcomes, and performance

Skills

Strategic leadership

Customer success

Cross‑functional collaboration

Data‑driven decisions

Onboarding & implementation

Stakeholder management

Remote leadership

Education technology

Education

Bachelor’s degree or equivalent in K‑12 education/edtech

Job description

Cambium Learning Group is hiring a Director of Customer Success to lead onboarding, implementation, and long‑term district outcomes. This senior leader will unify customer success, professional learning, and product enablement to drive adoption and measurable student impact in U.S.

K‑12 environments. The role requires deep district knowledge, strong cross‑functional execution, partnerships with district leaders, and a data‑driven approach to improve retention and expansion across our education