Remote Customer Success Manager: Drive Adoption & Growth

Tiger Data; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Flexible PTO and family leave

Fridays off in August

Fully remote opportunities globally

Stock options for long-term growth

Monthly WiFi stipend

Professional development resources

Premium insurance options for US-based

Job summary

Tiger Data, powered by PostgreSQL, is seeking a Customer Success Manager to own a portfolio of strategic accounts and drive retention, expansion, and advocacy. This remote-first, global role focuses on scaling CS motions, risk mapping, and multi-stakeholder engagements from developers to executives.

You will collaborate with Sales, Product, Support, and Engineering to advocate for customers, leverage AI to optimize workflows, and help shape our CS playbooks as we grow.

Qualifications

• 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org.
• Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation).
• Hands-on technical experience with databases (Postgres, SQL, AWS, Azure) or related roles.

Responsibilities

• Owning health, success, and growth of your customer portfolio—from onboarding to advocacy.
• Analyzing account health, identifying risk, and creating data-informed success plans.
• Building multithreaded relationships with executives and technical leaders.
• Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution.
• Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs.
• Generating and qualifying expansion leads (CSQLs) through discovery and usage insights.
• Driving improvements to CS playbooks, tooling, and automation as we scale.
• Leveraging AI to optimize workflows and improve customer touchpoints.
• Helping convert customers into champions through case studies and reference calls.

Skills

CSM

SaaS

Account Management

Success Planning

Adoption Frameworks

Risk Mitigation

QBRs

Value Mapping

CSQL Generation

Communication

Tools

PostgreSQL

SQL

AWS

Azure

Docker

Kubernetes

Job description

Tiger Data, powered by PostgreSQL, is seeking a Customer Success Manager to own a portfolio of strategic accounts and drive retention, expansion, and advocacy. This remote-first, global role focuses on scaling CS motions, risk mapping, and multi-stakeholder engagements from developers to executives.

You will collaborate with Sales, Product, Support, and Engineering to advocate for customers, leverage AI to optimize workflows, and help shape our CS playbooks as we grow.