Customer Success Manager, Postgres & Developer Tools

Tiger Data; United States; On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Fridays off in August

Fully remote opportunities globally

Stock options for long-term growth

Monthly WiFi stipend

Professional development resources

Premium insurance options (US)

Job summary

Tiger Data is hiring a Customer Success Manager to own a portfolio of high-impact accounts, driving retention, expansion, and advocacy. You will lead onboarding, adoption, and strategic engagements with both technical and executive stakeholders across a remote-first, globally distributed team.

You will partner with Sales, Product, Support, and Engineering, leveraging AI-powered tools to optimize workflows, mitigate risk, and elevate customer outcomes at scale.

Qualifications

• 2+ years as Customer Success Manager in scaling B2B SaaS.
• Experience with CS motions: success planning, adoption frameworks, risk mitigation, QBRs.
• Hands-on technical experience with databases and infrastructure (e.g., Postgres, AWS, Azure).
• Ability to translate business goals to technical complexity; interact with execs.

Responsibilities

• Own health, success, and growth of your customer portfolio (onboarding, adoption, retention, expansion, advocacy).
• Analyze account health, identify risk, and create data-informed success plans tied to ROI.
• Build multithreaded relationships with technical and business stakeholders, including execs.

Skills

CSM experience

Risk management

Executive communication

Onboarding & QBRs

Time management

Tools

PostgreSQL

AWS

Azure

Go

Docker

Kubernetes

Job description

Tiger Data is hiring a Customer Success Manager to own a portfolio of high-impact accounts, driving retention, expansion, and advocacy. You will lead onboarding, adoption, and strategic engagements with both technical and executive stakeholders across a remote-first, globally distributed team.

You will partner with Sales, Product, Support, and Engineering, leveraging AI-powered tools to optimize workflows, mitigate risk, and elevate customer outcomes at scale.