Customer Success Manager

Tiger Data

United States

Remote

USD 90,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Flexible PTO and family leave

Fridays off in August

Fully remote opportunities globally

Stock options for long-term growth

Monthly WiFi stipend

Professional development resources

Premium insurance options for US-based

Job summary

Tiger Data, powered by PostgreSQL, is seeking a Customer Success Manager to own a portfolio of strategic accounts and drive retention, expansion, and advocacy. This remote-first, global role focuses on scaling CS motions, risk mapping, and multi-stakeholder engagements from developers to executives.

You will collaborate with Sales, Product, Support, and Engineering to advocate for customers, leverage AI to optimize workflows, and help shape our CS playbooks as we grow.

Qualifications

2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org.
Fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation).
Hands-on technical experience with databases (Postgres, SQL, AWS, Azure) or related roles.

Responsibilities

Owning health, success, and growth of your customer portfolio—from onboarding to advocacy.
Analyzing account health, identifying risk, and creating data-informed success plans.
Building multithreaded relationships with executives and technical leaders.
Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution.
Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs.
Generating and qualifying expansion leads (CSQLs) through discovery and usage insights.
Driving improvements to CS playbooks, tooling, and automation as we scale.
Leveraging AI to optimize workflows and improve customer touchpoints.
Helping convert customers into champions through case studies and reference calls.

Skills

CSM

SaaS

Account Management

Success Planning

Adoption Frameworks

Risk Mitigation

QBRs

Value Mapping

CSQL Generation

Communication

Tools

PostgreSQL

SQL

AWS

Azure

Docker

Kubernetes

Job description

At Tiger Data, formerly Timescale, we empower developers and businesses with the fastest PostgreSQL platform designed for transactional, analytical, and agentic workloads. Trusted globally by thousands of organizations, Tiger accelerates real-time insights, drives intelligent applications, and powers critical infrastructure at scale. As a globally distributed, remote-first team committed to direct communication, accountability, and collaborative excellence, we’re shaping the future of data infrastructure, built for speed, flexibility, and simplicity.

Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres.

At TigerData (formerly Timescale), we’re building the fastest PostgreSQL platform in the world, powering critical infrastructure for developers and businesses in real-time. As a Customer Success Manager , you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy.

This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like — powered by AI, driven by data, and always human.

If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you.

What you will be responsible for in this role:

Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
Building strong, multithreaded relationships with technical and business stakeholders, including execs
Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
Driving internal improvements to our CS playbooks, tooling, and automation as we scale
Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

You could be a great fit if:

Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC
Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
Are curious, decisive, and proactive — you think ahead and solve for scale
Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
Thrive in fast-paced environments where ambiguity is a feature, not a bug

You might not be a great fit if:

You’re new to working with technical products or are uninterested in learning about databases and infrastructure
You prefer following detailed playbooks over building and iterating on them
You’re not comfortable leading customer conversations at both technical and executive levels
You avoid ambiguity or aren’t energized by rapid growth and change

Our Commitment:

We respond to every applicant.
We review applications fairly and objectively, and shortlist based on relevant skills and experience.
We ensure clear and timely communication throughout your candidate journey.
We maintain a rigorous interview process with a high bar, designed to give you the opportunity to meet various team members you’ll collaborate with across our organization.

About Tiger Data

Tiger Data, formerly Timescale, sets the standard as the fastest PostgreSQL platform for modern workloads. Trusted by more than 2,000 customers across 25+ countries and powering over 3 million active databases, we enable developers and organizations to build real-time, intelligent applications at scale. Backed by $180 million from top-tier investors, Tiger Data is building the new standard for data infrastructure, built on PostgreSQL, designed for the future.

Want to get a feel for how we work and what we value? Check out our blog post: What It Takes to Thrive at Tiger Data

We embrace diversity, curiosity, and collaboration. Whether debating the perfect chicken nugget crunch, sharing workout routines, or discussing your favorite plants and pets, you’ll find your community here.

Our Tech Stack:

We don’t require previous experience with our tech stack, but enthusiasm for learning is key. Our technologies include PostgreSQL, Tiger Cloud, AWS, Go, Docker, Kubernetes, Python, and innovative features like Hypertables, Hypercore, vector search, and real-time analytics.

Learn more at www.tigerdata.com or follow us on Twitter @TigerDatabase

What We Offer:

(Please note that benefits may vary based on country.)