Remote Customer Success Manager - Digital Health & AI
Junction
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Junction is a proactive, remote-first customer success role in the US market. You will own a focused book of business—primarily in digital health—driving onboarding, quarterly business reviews, renewals, and expansion with a strong commercial focus.
You’ll engage with technically diverse customers, discuss pricing and value, and collaborate with product/engineering to translate customer feedback into product improvements. Remote, EST-friendly, equity, and growth opportunities.
Qualifications
- 3–6 years owning accounts end-to-end.
- Experience with onboarding and renewals.
- Comfortable discussing pricing and value.
- Able to talk with technical and non-technical stakeholders.
Responsibilities
- Own a portfolio of 25–40 accounts in digital health and mid-market.
- Lead onboarding and achieve first milestones quickly.
- Conduct quarterly business reviews that drive progress.
- Identify upsell opportunities with the sales team.
- Monitor account health and renewal risk.
- Advocate for customer feedback to product/engineering.
- Help shape CS strategy for wearables and health data.
- Explore AI-enabled improvements in CS workflows.
Skills
Job description
Junction is a proactive, remote-first customer success role in the US market. You will own a focused book of business—primarily in digital health—driving onboarding, quarterly business reviews, renewals, and expansion with a strong commercial focus.
You’ll engage with technically diverse customers, discuss pricing and value, and collaborate with product/engineering to translate customer feedback into product improvements. Remote, EST-friendly, equity, and growth opportunities.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
