Remote Customer Success & Implementation for Client Growth

4 Walls Inc.; Oregon; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Generous PTO

Comprehensive healthcare

401K with generous match

Job summary

Respage helps multifamily communities connect with renters and residents through marketing, reputation management and AI-powered technology. We’re seeking a Customer Success Manager to guide clients through their first 90 days and build lasting relationships across multiple properties.

You will lead kickoff and adoption, become a trusted contact, connect services to client goals, and identify upsell opportunities while keeping all project details organized.

Qualifications

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

Responsibilities

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

Skills

3+ years experience

Clear communication

Software aptitude

AI daily use

Consultative growth

Tools

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Job description

Respage helps multifamily communities connect with renters and residents through marketing, reputation management and AI-powered technology. We’re seeking a Customer Success Manager to guide clients through their first 90 days and build lasting relationships across multiple properties.

You will lead kickoff and adoption, become a trusted contact, connect services to client goals, and identify upsell opportunities while keeping all project details organized.