Remote Manager, Customer Success - Property (Multifamily)

OpenKrill; United States; Remote; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Flexible work environment

Paid time off

Wellness days

Paid holidays

Employee engagement programs

Job summary

SOCi is seeking an experienced Manager of Customer Success - Property to coach and lead a team of Customer Success Managers serving multifamily property accounts. You will drive adoption, retention, and customer value while guiding CSMs through complex property-related dynamics.

Lead cross-functional collaboration with sales, implementation, support, and product to ensure a seamless customer journey. This role is remote and emphasizes scalable playbooks, KPI-driven leadership, and strong

Qualifications

• 1–2 years of people management or team lead experience within Customer Success.
• 5+ years of Customer Success experience.
• Experience in the multifamily property industry with relevant stakeholders.

Responsibilities

• Manage, coach, and develop a team of Customer Success Managers with clear expectations and guidance.
• Monitor team KPIs tied to retention, adoption, engagement, and satisfaction.
• Support CSMs in building and executing Success Plans to drive outcomes and mitigate risk.
• Maintain multi-threaded relationships within accounts and act as trusted advisors during M&A and regulatory changes.
• Guide the team in handling high-volume Property accounts with repeatable playbooks and cross-functional alignment.
• Partner with sales, implementation, support, and product to ensure a cohesive customer experience.
• Assist in managing customer escalations with timely cross-functional resolution.

Skills

People management

Customer Success

Cross-functional collaboration

Analytical skills

Communication

Coaching

Job description

SOCi is seeking an experienced Manager of Customer Success - Property to coach and lead a team of Customer Success Managers serving multifamily property accounts. You will drive adoption, retention, and customer value while guiding CSMs through complex property-related dynamics.

Lead cross-functional collaboration with sales, implementation, support, and product to ensure a seamless customer journey. This role is remote and emphasizes scalable playbooks, KPI-driven leadership, and strong