Remote Junior Customer Success Manager – AI & Growth

Logoslabs; San Francisco (CA); A distancia; USD 60.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO policy

Social time

Generous health insurance

Equity

Descripción de la vacante

Process Street is seeking an early-career Customer Success professional to support US-based customers from a fully remote role open to candidates outside the United States. You’ll work Pacific Time hours, with flexibility to cover adjacent time zones, and help customers realize value from our no-code automation platform.

You don’t need prior CSM experience, but you should love helping people, solving problems, and learning how teams operate.

Formación

• You bring real customer experience.
• You come from a startup, entrepreneurial, or build-it-yourself environment. You’re scrappy, resourceful, and comfortable with ambiguity.
• You’re a self-starter who’s driven by goals, not tasks.
• You think strategically and creatively.
• You love building relationships.
• You experiment with AI and new tools.
• You love to learn and help others learn.
• You’re an excellent written and verbal communicator.

Responsabilidades

• Build trusted relationships with customers, learning how each one works and where they want to go.
• Plan and guide new customers through implementation, onboarding, and training.
• Support existing customers by answering questions, highlighting new features, and running Quarterly Business Reviews.
• Contribute to support systems, such as in-product guides, webinars, and our Help Center.
• Work closely with other departments to bring the customer voice into the product roadmap and strategy.
• Identify expansion and referral opportunities through the relationships you build and think creatively about how to act on them.
• Track the numbers that matter, like churn, time to first value, and net promoter score.
• Experiment with new strategies, tools, and AI to help customers (and yourself) to work smarter.
• Always keep our value of Delighting Customers top of mind.

Conocimientos

Customer success

Communication

Problem solving

Relationship building

Remote teamwork

Descripción del empleo

Process Street is seeking an early-career Customer Success professional to support US-based customers from a fully remote role open to candidates outside the United States. You’ll work Pacific Time hours, with flexibility to cover adjacent time zones, and help customers realize value from our no-code automation platform.

You don’t need prior CSM experience, but you should love helping people, solving problems, and learning how teams operate.