Remote Frontline Manager - Customer Success & AI

1401 Genpact India Pvt. Ltd.; United States; À distance; USD 41 000 - 51 000; Plein temps

Résumé du poste

Genpact, a leader in AI-powered transformation, seeks a Front Line Manager for S&M - Customer Success in the United States. You will lead customer success initiatives, partner with sales and operations, and drive AI-enabled solutions that scale across global enterprises.

You will oversee accounts, ensure accurate order processing, and develop training paths to improve performance and compliance. This role emphasizes collaboration with internal teams and external stakeholders in a remote-friendly

Qualifications

• Bachelor's degrees in commerce, economics or finance required.
• MBA or MSc in analytics preferred.
• Experience in customer success and sales collaboration is a plus.

Responsabilités

• Serve as the primary liaison between sales personnel, brokers, distributors, customers, and internal teams to investigate, resolve, and respond to inquiries and issues.
• Ensure accurate processing, shipping, and invoicing of customer orders while aligning training and operational functions with business goals.
• Evaluate individual and team performance to ensure training programs meet business needs, improve performance, and maintain compliance deliverables.
• Manage assigned customer accounts, providing support for order fulfillment and acting as the point of contact between customers, sales, and internal departments.
• Drive digital transformation initiatives within the function, leveraging tools like Digital Genome to optimize processes.
• Collaborate with Operations and external stakeholders to design and implement training programs, including new hire onboarding, OJT, and learning paths.
• Maintain and update SOPs, profiles, dashboards, and compliance metrics, ensuring sign-offs and periodic reviews are completed accurately.

Connaissances

CX

CRM

Oracle CX

Sales Order Mgmt

Supply Chain Planning

Formation

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

Description du poste

Genpact, a leader in AI-powered transformation, seeks a Front Line Manager for S&M - Customer Success in the United States. You will lead customer success initiatives, partner with sales and operations, and drive AI-enabled solutions that scale across global enterprises.

You will oversee accounts, ensure accurate order processing, and develop training paths to improve performance and compliance. This role emphasizes collaboration with internal teams and external stakeholders in a remote-friendly