Remote Customer Success Manager: Adoption & Growth

Algolia, Inc.; Paris (KY); Hybrid; USD 69,000 - 96,000; Full time

Job summary

Algolia, Inc. is seeking a Customer Success Manager to drive post go-live adoption, value realization, and retention for a portfolio of customers in a SaaS environment.

You will train users, guide technical implementations with Solutions Architects, and deliver ROI-focused recommendations to maximize product impact. The role emphasizes customer advocacy, cross-functional collaboration, and proactive problem solving.

Qualifications

• 2–3 years of experience in customer success, account management, digital consultancy, or project management, preferably in a SaaS business.

Responsibilities

• Drive post go-live adoption and value realization to ensure customer success and retention.
• Lead user enablement through product trainings and knowledge sharing.
• Collaborate with Solutions Architects to guide technical requirements and implementations.
• Provide proactive ROI-focused recommendations to optimize Algolia usage.
• Identify churn risk accounts and work with account teams to mitigate risk.

Skills

English fluency

Italian language

Customer success

SaaS experience

Job description

Algolia, Inc. is seeking a Customer Success Manager to drive post go-live adoption, value realization, and retention for a portfolio of customers in a SaaS environment.

You will train users, guide technical implementations with Solutions Architects, and deliver ROI-focused recommendations to maximize product impact. The role emphasizes customer advocacy, cross-functional collaboration, and proactive problem solving.