Remote Customer Success Architect: ROI & Adoption Growth

Relativity; Des Moines (IA); Hybrid; USD 67,000 - 101,000; Full time

Job summary

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and renewal with a documented ROI. You will translate data signals into strategic action and collaborate with Sales and Adoption Services to design adoption engagements.

In this role, you will monitor health scores, manage risks, and utilize AI tools to accelerate communications, create ROI narratives, and scale impact across the customer base.

Qualifications

• 2-4 years in Customer Success, Consulting, Account Management, or a scaled customer-facing role in SaaS/tech.
• Demonstrated data fluency: interpret adoption signals and health scores into action.
• Strong written communication, crafting AI-powered but audience-tailored outreach.
• Outcome-driven and able to deliver value through targeted, time-boxed engagements.
• Operational discipline with Gainsight execution and proactive risk surfacing.
• AI fluency: comfortable using generative AI tools to accelerate work.

Responsibilities

• Monitor adoption and translate signals into outreach and intervention.
• Partner with Sales and Adoption Services to design adoption engagements.
• Run discovery conversations connecting customer needs to offerings and guiding customers to value.
• Deliver onboarding presentations and tailor advanced sessions to customer needs.
• Build ROI narratives and document Verified Outcomes for accounts.

Skills

Data fluency

Written communication

Outcome-driven

Operational discipline

AI fluency

Relationship management

Tools

Gainsight

Salesforce

Job description

Relativity is seeking a Customer Success Manager to own a portfolio of RelativityOne subscriptions, driving adoption, value realization, and renewal with a documented ROI. You will translate data signals into strategic action and collaborate with Sales and Adoption Services to design adoption engagements.

In this role, you will monitor health scores, manage risks, and utilize AI tools to accelerate communications, create ROI narratives, and scale impact across the customer base.