Remote Customer Success Lead — Learning & Growth Strategist

Skillsoft; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Job summary

Skillsoft is seeking a Customer Success Manager to partner with strategic customers, guiding onboarding, adoption, expansion, and renewal. You will work closely with customers’ learning leaders to ensure desired outcomes and collaborate with Skillsoft account executives to maximize value across the portfolio.

The role emphasizes building trusted advisory relationships, driving retention and growth, and aligning learning strategies with business goals in a remote, Eastern Time Zone environment.

Qualifications

• 5+ years of professional Customer Success, Sales or Professional services experience with a Bachelor's Degree in business, education, or related field; or equivalent experience
• Training or consulting experience with account management responsibility
• Solid knowledge of the digital learning industry with the ability to articulate its features and benefits to all levels of the business enterprise, including understanding of the customer's business drivers

Responsibilities

• Provide guidance or advise customers on Skillsoft content, platform solutions, and service offerings using Skillsoft’s Learning Strategy Framework and other tools and resources
• Establish a trusted, strategic advisor relationship with each assigned customer and drive continued value of our products and services
• Ensure customer success by consulting during the process of defining, implementing, launching, promoting, and continually evaluating the digital learning program
• Drive retention and growth among customers by understanding their business needs and helping them succeed by achieving targeted activity and renewal goals on a monthly, quarterly, and annual basis
• Provide mastery and articulation of the Skillsoft value proposition, value drivers for learning and skills development, and strategic importance of people development to organizational transformation, growth initiatives, and competitive differentiation
• Guide customers to develop and enhance their talent and learning program by applying relevant tools and resources
• Maintain a cadence of communicating with customers about their adoption and usage, trends overall, and mining opportunities for deeper engagement
• Conduct business review meetings with customers to understand their business needs, review skilling strategy, discuss performance measures, assess key trends and ensure value realization, as well as analyze white space and identify up-sell and cross-sell opportunities
• Collaborate with Account Team to identify white space to ensure expansion and renewal
• Take proactive steps to mitigate potential issues that can impede the success of the program and manage and facilitate the resolution of customer issues and concerns. (internal & external) and respond to activities and create follow up tasks in a timely manner
• Stay current on new technology trends and make recommendations to Skillsoft development on customer content needs
• Monitor and document account health and identify and mitigate risk and churn within your assigned accounts

Skills

Customer Success

Sales experience

Consulting

Account management

Digital learning

Education

Bachelor's degree in business/education/related field

Tools

Salesforce CRM

Churn Zero

Excel

PowerPoint

Job description

Skillsoft is seeking a Customer Success Manager to partner with strategic customers, guiding onboarding, adoption, expansion, and renewal. You will work closely with customers’ learning leaders to ensure desired outcomes and collaborate with Skillsoft account executives to maximize value across the portfolio.

The role emphasizes building trusted advisory relationships, driving retention and growth, and aligning learning strategies with business goals in a remote, Eastern Time Zone environment.