Remote Customer Success Lead - Enterprise Growth & Strategy

thinkbridge; United States; À distance; USD 100 000 - 150 000; Plein temps

Avantages offerts par ce poste

Work from anywhere

Flexible learning time

Paid certifications

In-person team weeks

Company laptop

Résumé du poste

thinkbridge is seeking a Customer Success Lead to grow client engagements and expand the thinkOne platform. You’ll work with executive sponsors and delivery teams to demonstrate business value, lead quarterly reviews, and keep delivery aligned with stakeholder needs.

You’ll own end‑to‑end relationships across finance, HR, sales and IT, translate business requirements for engineering, and monitor satisfaction, adoption and risks.

Qualifications

• 5–8 years in customer relationship management, technical account management, delivery, or similar roles within tech.
• Proven upselling and account expansion experience with measurable impact.
• Experience preparing and leading QBRs with client executives and connecting delivery progress to outcomes.

Responsabilités

• Own end-to-end relationships with key internal stakeholders (finance, HR, sales, delivery).
• Act as primary contact for requests, escalations, and feedback to ensure nothing falls through the cracks.
• Partner with engineering to translate business needs into prioritized requirements.
• Track and report stakeholder satisfaction, adoption, and pain points; feed insights into planning.
• Set and manage delivery timelines, incidents, and change communications with stakeholders.
• Lead regular check-ins, business reviews, and roadmap updates with client leadership.
• Coordinate with Care/Production Support to communicate major incidents and close follow-ups.

Connaissances

Account management

Upselling

Stakeholder management

Communication

Requirements translation

Roadmap collaboration

Data interpretation

Outils

Jira

Confluence

Description du poste

thinkbridge is seeking a Customer Success Lead to grow client engagements and expand the thinkOne platform. You’ll work with executive sponsors and delivery teams to demonstrate business value, lead quarterly reviews, and keep delivery aligned with stakeholder needs.

You’ll own end‑to‑end relationships across finance, HR, sales and IT, translate business requirements for engineering, and monitor satisfaction, adoption and risks.