Remote Customer Success & Implementation Lead

4 Walls Inc.; New York (NY); Remote; USD 54,000 - 66,000; Full time

Job summary

4 Walls Inc. is seeking a Customer Success Manager for Respage to help multifamily communities start strong, realize value, and grow with our AI-powered technology.

You will guide clients through their first 90 days, connect services to goals, and identify upsell opportunities while staying organized and proactive in a fully remote role open to residents in PA, DE, NJ, OH or FL. Join a results-driven team and drive client success with a consultative approach, leveraging AI tools to deliver

Qualifications

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

Responsibilities

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

Skills

Customer success

Account management

Implementation

Client-facing

Communication

Organization

Problem solving

AI literacy

Multitasking

Tools

Google Workspace

Slack

Teamwork Projects

Teamwork Desk

ChatGPT

Respage Dashboard

Zoho

Job description

4 Walls Inc. is seeking a Customer Success Manager for Respage to help multifamily communities start strong, realize value, and grow with our AI-powered technology.

You will guide clients through their first 90 days, connect services to goals, and identify upsell opportunities while staying organized and proactive in a fully remote role open to residents in PA, DE, NJ, OH or FL. Join a results-driven team and drive client success with a consultative approach, leveraging AI tools to deliver