Remote Customer Success Executive: Renewals & Growth

confidential; United States; Remoto; USD 65.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary range: $65,000 - $75,000

Remote located in the United States

Comprehensive health insurance package

401(k) retirement plan

15 days paid vacation

Descrizione del lavoro

MPLC is seeking a Customer Success Executive to manage a portfolio of customers, minimize churn, and drive renewal and expansion revenue. You will ensure coverage for all customer sites and licenses, coordinating withLegal and Finance as needed to finalize deals.

The role focuses on outbound engagement, renewals, and proactive problem-solving to maintain strong client relationships and ensure timely payments.

Competenze

• 2–5 years of experience in customer success, account management, or licensing.
• Experience handling renewals and mitigating churn.
• Strong organizational skills and attention to detail.
• Comfortable working with client contacts at varying seniority levels.
• Proficient with CRM tools.

Mansioni

• Own a portfolio of existing customers and take direct accountability for minimizing churn, while driving renewal and expansion revenue.
• Confirm coverage completeness by ensuring every customer site and location is covered by their license.
• Coordinate with Legal and Finance on deal amendments and documentation and maintain CRM records.
• Elevate complex renewal objections or at‑risk accounts to a senior colleague for resolution.

Conoscenze

CRM tools

Renewals

Churn management

Descrizione del lavoro

MPLC is seeking a Customer Success Executive to manage a portfolio of customers, minimize churn, and drive renewal and expansion revenue. You will ensure coverage for all customer sites and licenses, coordinating withLegal and Finance as needed to finalize deals.

The role focuses on outbound engagement, renewals, and proactive problem-solving to maintain strong client relationships and ensure timely payments.