Remote Customer Success Executive - Renewals & Growth

confidential; United States; Remote; USD 55,000 - 65,000; Full time

Benefits offered by this job

Remote work in the United States

Comprehensive health insurance

401(k) retirement plan

15 days paid vacation

Job summary

MPLC is seeking an Associate Customer Success Executive to join our Customer Success Team. You will own a portfolio of customers, minimize churn, and drive renewals and expansions while ensuring every site is properly licensed.

You will proactively check in with customers ~90 days before renewal, verify coverage, manage objections, and coordinate with Legal and Finance on amendments, maintaining CRM records and supporting growth across the book of business.

Qualifications

• 1–2 years of experience in customer success, account management, or licensing, with a track record of managing renewals and mitigating churn.
• Comfortable handling commercial objections, including cost-driven pushback, in a calm, consultative way.
• Strong organizational skills and attention to detail; comfortable working across internal teams and with client contacts at varying seniority levels.
• Proficient with CRM tools and able to handle a high volume of outbound calls as a core duty.
• Experience with licensing, media, or intellectual property is a plus.

Responsibilities

• Own a portfolio of existing customers and minimize churn while driving renewal and expansion revenue.
• Confirm coverage for every customer site and newly added locations to ensure licenses are complete.
• Monitor usage declarations, provide compliance assurance, and resolve renewal objections well before renewal date.
• Coordinate with Legal and Finance on deal amendments and documentation; maintain accurate CRM records.
• Elevate complex renewal objections or at‑risk accounts to a senior colleague as needed.

Skills

Customer success

Account management

Licensing

Tools

CRM tools

Job description

MPLC is seeking an Associate Customer Success Executive to join our Customer Success Team. You will own a portfolio of customers, minimize churn, and drive renewals and expansions while ensuring every site is properly licensed.

You will proactively check in with customers ~90 days before renewal, verify coverage, manage objections, and coordinate with Legal and Finance on amendments, maintaining CRM records and supporting growth across the book of business.