Remote Customer Success Engineer - Scaled Adoption

HelpfulRemote; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work

Job summary

HelpfulRemote is hiring for a fully remote, full-time enablement role focused on developers and API integrations. You will build scalable onboarding assets, run demos, and guide architecture decisions for a large portfolio. The job emphasizes AI-driven daily workflows and proactive outreach based on usage signals.

You will work with a shared book of accounts, track activation and retention KPIs, and convert one-off fixes into repeatable playbooks and self-serve tools for scale.

Qualifications

• Strong technical ability to troubleshoot API integrations.
• Ability to run and record demos for developer audiences.
• Excellent written communication and ability to create self-serve resources.

Responsibilities

• Build reusable enablement assets and playbooks.
• Monitor churn-risk signals and identify expansion opportunities.
• Report on portfolio KPIs like activation, adoption, and retention.
• Leverage AI to automate and scale enablement workflows.

Skills

API integration troubleshooting

Developer enablement

Technical writing

Demo delivery

AI-assisted workflows

Tools

Demo platforms

Job description

HelpfulRemote is hiring for a fully remote, full-time enablement role focused on developers and API integrations. You will build scalable onboarding assets, run demos, and guide architecture decisions for a large portfolio. The job emphasizes AI-driven daily workflows and proactive outreach based on usage signals.

You will work with a shared book of accounts, track activation and retention KPIs, and convert one-off fixes into repeatable playbooks and self-serve tools for scale.