Remote Customer Success Coordinator

Talentoma; Kentucky; On-site; USD 34,000 - 52,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Customer Success Coordinator for a full-time, work-from-home role in the United States. You will support customer communication, onboarding coordination, account follow-up, and routine service activities.

This position emphasizes organized communication, strong listening skills, and the ability to manage multiple routine requests independently while learning customer success workflows.

Qualifications

• Excellent written and verbal communication.
• Strong organizational and time-management abilities.
• Comfortable using CRM and digital communication platforms.

Responsibilities

• Coordinate routine customer success activities and follow-up.
• Communicate with customers regarding service questions and next steps.
• Assist with customer onboarding and scheduling activities.
• Maintain accurate customer records in CRM systems.
• Track open customer requests and follow-up items.
• Document customer interactions and relevant updates.
• Help customers locate appropriate resources and information.
• Coordinate internal follow-up for unresolved customer requests.
• Monitor routine customer milestones and scheduled activities.
• Share customer updates with appropriate team members.
• Support an organized and positive customer experience.

Skills

Strong communication

Organizational skills

Time management

CRM experience

Remote work mindset

Attention to detail

Multitasking

Tools

CRM systems

Job description

The Remote Customer Success Coordinator is an entry-level, full-time work-from-home position supporting customer communication, onboarding coordination, account follow-up, and routine service activities. This role is designed for an organized communicator who enjoys helping customers stay informed and ensuring requested next steps are completed.

• Coordinate routine customer success activities and follow-up.
• Communicate with customers regarding service questions and next steps.
• Assist with customer onboarding and scheduling activities.
• Maintain accurate customer records in CRM systems.
• Track open customer requests and follow-up items.
• Document customer interactions and relevant updates.
• Help customers locate appropriate resources and information.
• Coordinate internal follow-up for unresolved customer requests.
• Monitor routine customer milestones and scheduled activities.
• Share customer updates with appropriate team members.
• Support an organized and positive customer experience.
• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication skills.
• Friendly and professional customer-service approach.
• Strong organization and time-management abilities.
• Comfortable using CRM and digital communication platforms.
• Good attention to detail.
• Strong listening and follow-through skills.
• Ability to manage multiple routine customer requests.
• Willingness to learn customer success processes.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work environment.
• Structured onboarding and role training.
• Virtual communication and collaboration tools.
• Clearly defined customer success workflows.