Remote Customer Experience Coordinator

Talentoma; New Mexico; On-site; USD 38,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Customer Experience Coordinator to support customer communication, scheduling, follow-up, and service coordination in a fully remote role. The position suits detail-oriented professionals who enjoy helping customers and keeping multiple activities organized.

Responsibilities include coordinating routine activities, responding to questions, organizing follow-ups, and maintaining accurate customer records while working independently from home.

Qualifications

• Entry-level candidate with strong communication skills.
• Ability to coordinate multiple routine tasks and follow through.
• Comfortable using CRM tools and digital channels.

Responsibilities

• Coordinate routine customer experience activities.
• Respond to customer questions through approved channels.
• Organize customer follow-up and scheduled interactions.
• Assist with appointment and communication scheduling.
• Maintain accurate customer records and notes.
• Document requests, outcomes, and pending actions.
• Coordinate information with internal team members.
• Monitor outstanding customer requests.
• Communicate updates and scheduling information clearly.
• Follow established customer experience workflows.
• Help maintain an organized and responsive customer journey.
• Entry-level applicants are encouraged to apply.

Skills

Verbal communication

Written communication

Coordination

Organization

Scheduling

CRM proficiency

Time management

Independence

Tools

CRM software

Job description

The Remote Customer Experience Coordinator is an entry-level, full-time remote position supporting organized customer communication, scheduling, follow-up, and service coordination. The role is suited for a detail-oriented professional who enjoys helping customers and keeping multiple service activities organized.

• Coordinate routine customer experience activities.
• Respond to customer questions through approved channels.
• Organize customer follow-up and scheduled interactions.
• Assist with appointment and communication scheduling.
• Maintain accurate customer records and notes.
• Document requests, outcomes, and pending actions.
• Coordinate customer information with internal team members.
• Monitor outstanding customer requests.
• Communicate updates and scheduling information clearly.
• Follow established customer experience workflows.
• Help maintain an organized and responsive customer journey.
• Entry-level applicants are encouraged to apply.
• Strong verbal and written communication skills.
• Good coordination and organizational abilities.
• Comfortable communicating with customers by phone and digitally.
• Strong attention to detail.
• Good scheduling and calendar-management skills.
• Basic computer and CRM proficiency.
• Ability to manage multiple routine assignments.
• Reliable follow-through and time management.
• Comfortable working independently in a remote environment.
• Fully remote work-from-home position.
• Full-time professional schedule.
• U.S.-based remote work opportunity.
• Structured onboarding and training.
• Digital scheduling and customer-service tools.
• Organized customer experience workflow.