Remote Customer Success Associate for Small Accounts

Comunidade Metodista; Nashville (TN); Remote; USD 42,000 - 65,000; Full time

Job summary

Tritium Power Solutions AU is seeking a Customer Success Associate to support a growing base of small to mid-size accounts from a remote location. You will handle onboarding, renewals, basic account management, and light outreach to identify opportunities.

This role reports to the Senior Customer Success Manager and is ideal for someone aiming to grow into a full CSM or commercial function, with emphasis on customer satisfaction and efficient operations.

Qualifications

• 1–3+ years in customer success, support, operations, or inside sales
• Strong communication and relationship-building skills
• Comfortable juggling multiple tasks with organization and structure
• Familiarity with Salesforce, NetSuite, or ticketing tools preferred
• Interest in EV charging, technical products, or commercial growth

Responsibilities

• Serve as the primary point of contact for small to medium customers (Tier 3/Tier 4 accounts).
• Manage inbound requests, basic troubleshooting coordination, and general account needs.
• Ensure customers understand SLAs, PM schedules, Remote Support, and other service offerings.
• Support customer onboarding and documentation needs.
• Maintain accurate account notes, contacts, and updates in Salesforce.
• Handle renewals for smaller SLAs, Preventative Maintenance packages, and Remote Support services.
• Identify upsell opportunities and route strategic or larger opportunities to Senior CSMs or Sales.
• Prepare small quotes and assist with simple commercial renewals.
• Work closely with COS Leads to coordinate PM scheduling, ticket follow-ups, and parts updates.
• Support Regional Directors on customer escalations and operational tasks.
• Assist Senior CSMs with administrative tasks for strategic accounts when needed.
• Conduct light outbound outreach to small fleets, municipalities, and reseller prospects to identify new opportunities.
• Qualify inbound leads and pass larger opportunities to Sales.Research accounts, update CRM, and maintain small regional pipeline lists.

Skills

Customer success experience

Communication skills

Organization

Sales awareness

Tools

Salesforce

NetSuite

Job description

Tritium Power Solutions AU is seeking a Customer Success Associate to support a growing base of small to mid-size accounts from a remote location. You will handle onboarding, renewals, basic account management, and light outreach to identify opportunities.

This role reports to the Senior Customer Success Manager and is ideal for someone aiming to grow into a full CSM or commercial function, with emphasis on customer satisfaction and efficient operations.