Remote Customer Success Architect — Digital Transformation Leader

GitHub; United States; Remote; USD 94,000 - 249,000; Full time

Job summary

GitHub is seeking a Senior Customer Success Architect to drive digital transformation for regulated industries in a remote US role. You will synthesize business and industry insights, align customer requirements with GitHub features, and lead adoption efforts across teams.

Ideal candidates have extensive experience in technical consulting and customer-facing roles, with strong DevOps and security tooling expertise (SAST/DAST/SCA). Travel up to 25% is expected.

Qualifications

• 8+ years experience in technical consulting or related field.
• OR Bachelor's Degree with 6+ years experience in technical consulting.
• OR Master's Degree with 4+ years experience in technical consulting.
• OR Doctorate with 2+ years experience in technical consulting.
• Ability to travel up to 25% for business needs.

Responsibilities

• Develop deep industry and customer insights to grow opportunities and align GitHub solutions with goals.
• Provide technical guidance to internal teams and customers to promote GitHub adoption.
• Lead efforts to resolve blockers and support customer technology adoption and readiness.

Skills

Technical consulting

Technical selling

Customer-facing

Digital transformation

Industry knowledge

Travel readiness

Education

Bachelor's degree

Master's degree

Doctorate

Tools

GitHub

DevOps

SAST

DAST

SCA

Job description

GitHub is seeking a Senior Customer Success Architect to drive digital transformation for regulated industries in a remote US role. You will synthesize business and industry insights, align customer requirements with GitHub features, and lead adoption efforts across teams.

Ideal candidates have extensive experience in technical consulting and customer-facing roles, with strong DevOps and security tooling expertise (SAST/DAST/SCA). Travel up to 25% is expected.