Remote Customer Success Advocate for Homeowners

America's Preferred Home Warranty; United States; On-site; USD 34,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401k (matching)

Paid holidays

Paid time off (Up to 5 weeks)

Short-term and long-term disability

Employee referral bonus

Ramsey SmartDollar

ADP LifeMart & LifeCare

Job summary

America's Preferred Home Warranty (APHW) is seeking a Customer Success Consultant to join our Direct-to-Consumer team. This remote role serves as the trusted advisor to homeowners, delivering exceptional service, educating on coverage, and supporting renewals.

You will build long-term relationships, navigate multiple systems, and collaborate with the team to ensure homeowners receive value and peace of mind from their warranty.

Qualifications

• Self-motivated professional with strong work ethic, integrity, and values.
• Strong interpersonal and communication skills.
• Excellent time and resource management skills.

Responsibilities

• Build strong relationships with homeowners through inbound and outbound calls.
• Provide exceptional customer service by answering questions, addressing concerns, and creating positive customer experiences.
• Educate homeowners about their home warranty coverage, benefits, and available options.
• Recommend optional coverages and solutions based on homeowner needs.
• Proactively engage homeowners regarding warranty renewals and educate them on the value of continuing their coverage.
• Support retention efforts by building trust and providing personalized solutions.
• Achieve customer service, renewal, and sales performance goals.
• Generate homeowner referrals and encourage customers to share their experiences through reviews.
• Maintain accurate customer records and document conversations within company systems.
• Navigate multiple systems and resources to efficiently assist homeowners.
• Collaborate with team members to provide a seamless homeowner experience.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Time management

Education

High school diploma or equivalent

Job description

America's Preferred Home Warranty (APHW) is seeking a Customer Success Consultant to join our Direct-to-Consumer team. This remote role serves as the trusted advisor to homeowners, delivering exceptional service, educating on coverage, and supporting renewals.

You will build long-term relationships, navigate multiple systems, and collaborate with the team to ensure homeowners receive value and peace of mind from their warranty.