Sales - Customer Care Expert

America's Preferred Home Warranty

Jackson (MI)

On-site

USD 66,000 - 119,000

Full time

14 days+

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Benefits offered by this job

Paid training

Health insurance, dental, and vision

401(k) matching

Paid holidays

Paid time off (Up to 5 weeks)

Short-term and long-term disability

Employee referral bonuses

Job summary

A leading home warranty company in Jackson, MI is looking for a Sales - Customer Care Expert to foster customer relationships and ensure satisfaction. The ideal candidate is self-motivated, has strong communication skills, and approaches tasks with integrity. Responsibilities include helping customers with product understanding and addressing inquiries. This full-time role offers a competitive salary range of $66,000 to $119,000, with additional benefits like health insurance and paid training.

Qualifications

Self-motivated with a strong work ethic and integrity.
Strong interpersonal and communication skills including telephone etiquette.
Excellent time and resource management skills.

Responsibilities

Help customers understand our products and services.
Answer their questions and connect them with specialists.
Present special offers and provide an amazing customer experience.

Skills

Self-motivated

Strong interpersonal skills

Excellent time management

Professional demeanor

Windows navigation

Education

High school or equivalent

Job description

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America’s Preferred Home Warranty pay range

This range is provided by America’s Preferred Home Warranty. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,000.00/yr – $119,000.00/yr

America’s Preferred Home Warranty (APHW) is excited to present a great career opportunity! Our organization offers a unique work culture founded on Christian values and takes pride in focusing on our employees first.

We are looking for the right individual to fill a new role in our organization. The ideal candidate demonstrates nurturing, a passion toward serving others, easily establishes rapport, exudes energy, has a ‘soft-touch’ about them, and is recognized as ‘likeable’ by most. If this sounds like you, we would like to meet you!

This new, unique position will be titled “Homeowner Concierge Specialist.” The role will be responsible for providing excellent customer service and maintaining positive ongoing customer relationships as the primary point of contact. In this role, you will offer personalized and proactive assistance to focus on customer satisfaction, shaping and nurturing relationships with customers to ensure a customized and pleasant experience. This position will work full-time in our Jackson, Michigan office.

RESPONSIBILITIES

Help customers understand our products and services
Answer their questions
Connect them with other specialists that can address various needs
Present special offers for services they want and need
Provide an amazing customer experience, aiming to establish long‑term relationships that last 5 to 10 years or more

QUALIFICATIONS

Self‑motivated with a strong work ethic, integrity, and high moral values
Strong interpersonal and communication skills, including telephone etiquette using tone and voice inflection
Excellent time and resource management skills
Ability to project a professional and knowledgeable demeanor
Ability to navigate a Windows environment

REQUIRED EDUCATION