Remote Customer Success Advocate — Bilingual EN/FR

carrierenterprise; Carrollton (TX); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and/​

Job summary

Carrier Enterprise is seeking a Customer Success Advocate to support customers through chat, email, and online channels. The role emphasizes a sales/service mindset with high-volume interactions and a focus on exceptional service. A college degree or 5+ years of experience in digital customer support is preferred.

The position may operate remotely from Carrollton, TX with a remote-friendly environment, offering training on product offerings and CRM systems to ensure customer satisfaction.

Qualifications

• College degree preferred or 5+ years of customer support in digital/online channels.
• Proficient with CRM/Salesforce and digital tools; strong written and verbal communication.

Responsibilities

• Interact with customers via chat, email, and online requests in a friendly, professional manner.
• Communicate with urgency across digital channels; manage multiple chats simultaneously.
• Provide high-quality customer service and resolve issues efficiently, documenting interactions in the CRM.
• Research and navigate resources to resolve complex customer issues independently or with teammates.
• Participate in training to stay updated on product offerings and systems.

Skills

Verbal & written communication

Customer-focused mindset

Bilingual English/French

Education

College degree preferred

Tools

CRM/Salesforce

Job description

Carrier Enterprise is seeking a Customer Success Advocate to support customers through chat, email, and online channels. The role emphasizes a sales/service mindset with high-volume interactions and a focus on exceptional service. A college degree or 5+ years of experience in digital customer support is preferred.

The position may operate remotely from Carrollton, TX with a remote-friendly environment, offering training on product offerings and CRM systems to ensure customer satisfaction.