Remote Customer Service Specialist - Flexible Hours

Xact; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

PTO program

Flexible scheduling

Dental insurance

Vision insurance

Disability & Life coverage

Job summary

XACT is seeking a Customer Service Specialist to help our customers achieve their goals from a secure home office. You’ll assist via phone, email, and live chat with product selection, order questions, and issues, delivering friendly, solution-focused support.

You’ll listen actively, understand challenges, propose easy, helpful solutions, and collaborate with other departments to ensure timely orders and smooth delivery.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience is ideal, but we’re happy to train the right candidate.
• Strong communication, interpersonal, and decision-making skills.
• A proactive, positive attitude with a focus on solutions and customer satisfaction.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using technology and troubleshooting technical issues.
• Ability to type at a minimum 40 WPM.

Responsibilities

• Be a trusted resource for customers via phone, email, and live chat with product selection and order questions.
• Use active listening to understand needs and challenges, and recommend solutions.
• Approach interactions to make it easy for customers and inspire confidence.
• Communicate clearly with other departments to ensure timely orders and delivery.
• Maintain accurate records of customer interactions for efficiency.
• Identify opportunities to improve the customer experience through upselling or problem-solving.
• Stay informed with company updates to offer the best guidance.

Skills

Active listening

Empathy

Problem solving

Customer service

Communication

Typing 40 WPM

Multitasking

Technical troubleshooting

Education

High school diploma

Tools

Windows 10+

Job description

XACT is seeking a Customer Service Specialist to help our customers achieve their goals from a secure home office. You’ll assist via phone, email, and live chat with product selection, order questions, and issues, delivering friendly, solution-focused support.

You’ll listen actively, understand challenges, propose easy, helpful solutions, and collaborate with other departments to ensure timely orders and smooth delivery.