Remote Customer Service Specialist - Flexible Hours & PTO

Xact; United States; Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

PTO

Flexible scheduling

Health benefits (Aetna)

Dental insurance

Vision insurance

Disability & accident coverage

Training and support

Job summary

XACT at-home customer service specialist position offers the chance to support clients from a secure home office. You’ll handle product inquiries, orders, and issues via phone, email, and live chat, using empathy and problem-solving to delight customers.

We provide flexible scheduling, a full benefits package, and training to help you succeed in a fast-paced environment. If you’re a strong communicator who cares about customers, apply today.

Qualifications

• High school diploma or equivalent; some college coursework is a plus.
• Prior customer service experience is ideal, but we’re happy to train the right candidate.
• Strong communication, interpersonal, and decision-making skills.
• A proactive, positive attitude with a focus on solutions and customer satisfaction.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using technology and troubleshooting technical issues.

Responsibilities

• Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
• Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
• Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
• Communicate clearly with other departments to ensure timely order processing and delivery
• Meet established performance metrics and continually set goals for professional growth
• Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
• Identify opportunities to enhance the customer experience through thoughtful upselling, cross‑selling, or problem‑solving
• Stay informed with company updates so you can offer the best guidance to our customers
• Contribute to projects and other tasks as needed to support company growth

Skills

Customer service

Communication

Interpersonal skills

Decision-making

Proactive attitude

Multitasking

Typing 40 WPM

Tech-savvy

Education

High school diploma or equivalent

Tools

Windows 10/11

Job description

XACT at-home customer service specialist position offers the chance to support clients from a secure home office. You’ll handle product inquiries, orders, and issues via phone, email, and live chat, using empathy and problem-solving to delight customers.

We provide flexible scheduling, a full benefits package, and training to help you succeed in a fast-paced environment. If you’re a strong communicator who cares about customers, apply today.