Remote Customer Success Advisor - Tier 2 (12 Months)

Mindlance; EUA; Teletrabalho; USD 65 000 - 90 000; Tempo integral

Resumo da oferta

Mindlance is recruiting a Customer Success Specialist for a remote, 12-month contract. The role focuses on Tier 2 customers, delivering consultative guidance, monitoring product usage, and driving retention in a centralized service model.

The ideal candidate brings 2–5 years in customer success or related roles, with strong relationship management and the ability to recognize renewal risks. Experience with accounting or payroll SaaS is a plus.

Qualificações

• 2–5 years in Customer Success or related consultative role.
• Retention-focused relationship management with long-term engagement.
• Comfort with a shared-service environment and centralized work queue.
• Experience or familiarity with accounting/bookkeeping/tax software is beneficial.

Responsabilidades

• Manage a portion of the Tier 2 customer population within a centralized service model.
• Monitor customer health indicators and product engagement to prioritize interventions.
• Maintain coverage when colleagues are unavailable and ensure consistent service.
• Lead retention discussions to identify root causes and preserve revenue.

Conhecimentos

Customer Success

Account management

Relationship management

Consultative communication

Financial acumen

Descrição da oferta de emprego

Mindlance is recruiting a Customer Success Specialist for a remote, 12-month contract. The role focuses on Tier 2 customers, delivering consultative guidance, monitoring product usage, and driving retention in a centralized service model.

The ideal candidate brings 2–5 years in customer success or related roles, with strong relationship management and the ability to recognize renewal risks. Experience with accounting or payroll SaaS is a plus.