Remote Customer Solutions Specialist - Problem Solver

Clark Associates; Northern (KY); Remote; USD 36,000 - 48,000; Full time

Job summary

WebstaurantStore is seeking a Customer Solutions Specialist to empower restaurant, school, and healthcare customers with thoughtful, script-free support across phone, live chat, and email. You'll join a fast-paced remote team, participate in a 60-day onboarding program, and grow into roles across WebstaurantStore and Clark Associates through coaching, feedback, and collaboration.

Expect to work Monday–Friday with occasional weekend coverage, and to contribute to customer experience, quality, and

Responsibilities

• Communicating with empathy and confidence through phone, live chat and email in a fast-paced remote environment.
• Investigating complex customer situations by connecting information across multiple systems, order history and resources to understand the full picture before determining the best path forward.
• Using sound judgment to make decisions about credits, refunds, replacements, reshipments, returns, and other customer resolutions while balancing customer experience, company guidelines, and business impacts.
• Solving problems where the answer isn't always obvious. You'll navigate situations that require critical thinking, curiosity, and creativity rather than relying on scripts or standard procedures.
• Partnering with internal teams when solving the issue requires additional information, expertise, and coordination.
• Continuous learning through regular feedback, coaching and collaboration opportunities.
• Adapting to our efforts to continuously improve our systems, the customer experience, and department workflows.
• Connecting with teammates throughout each day via chat or video call.
• Maintaining awareness of success throughout a variety of metrics focused on customer experience, quality, and culture.

Job description

WebstaurantStore is seeking a Customer Solutions Specialist to empower restaurant, school, and healthcare customers with thoughtful, script-free support across phone, live chat, and email. You'll join a fast-paced remote team, participate in a 60-day onboarding program, and grow into roles across WebstaurantStore and Clark Associates through coaching, feedback, and collaboration.

Expect to work Monday–Friday with occasional weekend coverage, and to contribute to customer experience, quality, and