Remote Customer Solutions Specialist

Container Store; Coppell (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounts on products

Comprehensive benefits

401(k) plan with Fidelity guidance

Job summary

The Container Store is seeking a remote, full-time Customer Solutions Specialist to support customers by phone, chat and email. You will help design custom spaces, share product information, and promote promotions as a brand ambassador, while ensuring the best possible customer experience.

The role requires balancing multiple chats and calls, resolving shipping concerns, and using strong communication skills to delight customers across channels.

Qualifications

• Love engaging with people and connecting with customers.
• Strong selling mindset with focus on customer needs.
• Eager to learn how technology and selling work together.
• Pride in work and store environment.
• Excellent organizational skills and ability to multitask.
• Comfortable with Internet and e-commerce.

Responsibilities

• On the phone engaging in thoughtful conversations with customers while enhancing the customer experience.
• Designing custom spaces.
• Offering product information, resolving shipping concerns, and sharing promotions as a brand ambassador.
• Balancing multiple priorities and using good judgment to manage time.
• Engaging in thoughtful conversations and providing an astonishing customer experience while chatting with customers.
• Balancing multiple chats.
• Sharing promotions as a brand ambassador.

Skills

Customer service

Communication

Multitasking

Tech-savvy

Call center experience

Job description

The Container Store is seeking a remote, full-time Customer Solutions Specialist to support customers by phone, chat and email. You will help design custom spaces, share product information, and promote promotions as a brand ambassador, while ensuring the best possible customer experience.

The role requires balancing multiple chats and calls, resolving shipping concerns, and using strong communication skills to delight customers across channels.