Remote Customer Solutions Specialist - Bilingual

Reprise Financial; Irving (TX); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Reprise Financial offers a fully remote Customer Solutions Specialist role, focusing on assisting borrowers, complaint intake, and complex customer concerns. You will be part of the Customer Experience Team and report to the Servicing Organization, collaborating with Operations, Compliance, IT, and Loan Accounting to improve processes.

The position requires 1–3 years in customer service or escalations within regulated financial services, with strong English communication and empathy.

Qualifications

• 1-3 years of experience in Customer Service, Complaints, or Escalations roles in regulated consumer financial services or banking.
• Strong communication skills in English; ability to handle complaints and escalation.
• Experience with complaint management systems is a plus.

Responsibilities

• Advocate for customers and manage complaint intake and resolution.
• Troubleshoot and address loan fund disbursement and payment issues.
• Document interactions and generate trend reports for leadership.

Skills

Spanish speaking

Customer service experience

Regulatory compliance knowledge

Education

AA degree or equivalent experience

Tools

Microsoft Office

Job description

Reprise Financial offers a fully remote Customer Solutions Specialist role, focusing on assisting borrowers, complaint intake, and complex customer concerns. You will be part of the Customer Experience Team and report to the Servicing Organization, collaborating with Operations, Compliance, IT, and Loan Accounting to improve processes.

The position requires 1–3 years in customer service or escalations within regulated financial services, with strong English communication and empathy.