Remote Bilingual Loan Collections Specialist

Credit9; Phoenix (AZ); Remote; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ongoing training and development

Career advancement

Medical

Dental

Vision

Life / AD&D Insurance

7 Paid Holidays

2 Floating Holidays

Paid Time Off

Flexible Spending/HSA

Employee Assistance Program (EAP)

401(k) match

Referral Program

Job summary

Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. You will assist in daily communications and servicing of past-due accounts on inbound and outbound bases, creating payment plans and enrolling in hardship programs to prevent delinquency. Remote role within the United States.

The role requires at least 3 years in loan servicing/collections, strong communication, and proficiency in MS Office/Google Suite. Excellent English/Spanish skills are essential.

Qualifications

• Fluent in both English and Spanish.
• 3+ years in Loan Servicing, preferably in collections.
• Call Center experience.
• Proficient with Microsoft Office and Google Suite.
• Understanding of call center metrics (ACD, IP, PTP, RPC).
• Outstanding verbal and written communication skills.
• Superior multi-tasking skills.
• Flexible and adaptable to changes; communicates changes well.

Responsibilities

• Improve overall portfolio health through assisting past-due clients.
• Maintain communications via inbound/outbound calls, emails, SMS, and online chats.
• Maintain relationships with customers using professional collections tactics.
• Meet KPI goals with Team Lead and Supervisor.
• Adhere to Loan Servicing guidelines.
• Handle escalated customer service issues before passing off.
• Perform other related duties as assigned.

Skills

Bilingual

Loan Servicing experience

Call Center experience

MS Office & Google Suite

Call center metrics

Communication skills

Multi-tasking

Adaptability

Professional demeanor

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. You will assist in daily communications and servicing of past-due accounts on inbound and outbound bases, creating payment plans and enrolling in hardship programs to prevent delinquency. Remote role within the United States.

The role requires at least 3 years in loan servicing/collections, strong communication, and proficiency in MS Office/Google Suite. Excellent English/Spanish skills are essential.