Remote Customer Solutions Leader

Shelterluv; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited PTO

100% Covered Medical Insurance

Monthly work-from-home stipend

Laptop and equipment allowance

Premium ChatGPT Subscription

Job summary

A leading animal welfare software company is seeking a Customer Solutions Manager to support shelters and rescues using their platform. You will resolve customer inquiries via email and chat, and collaborate internally to improve user experience. Strong communication skills and a customer-oriented mindset are essential. This remote position offers a salary of $75,000 – $85,000 along with comprehensive benefits including 100% covered medical insurance and unlimited PTO.

Qualifications

• Demonstrated success in customer-facing roles, with strong communication and relationship-building skills.
• Ability to remain composed and solutions-oriented under pressure.
• Highly organized and effective at prioritizing in a fast-changing environment.

Responsibilities

• Serve as a product expert and consultant for customers.
• Investigate and document product issues.
• Resolve support requests quickly and accurately.

Skills

Customer-facing roles experience

Strong communication skills

Solution-oriented mindset

Tech-savviness

Organizational skills

Tools

Zendesk

HubSpot

Jira/Atlassian

Google Workspace

Job description

A leading animal welfare software company is seeking a Customer Solutions Manager to support shelters and rescues using their platform. You will resolve customer inquiries via email and chat, and collaborate internally to improve user experience. Strong communication skills and a customer-oriented mindset are essential. This remote position offers a salary of $75,000 – $85,000 along with comprehensive benefits including 100% covered medical insurance and unlimited PTO.