Onboarding Expert

Shelterluv; United States; Remote; USD 75,000 - 85,000; Full time

Benefits offered by this job

Laptop and equipment allowance

Monthly work-from-home stipend

100% Covered Medical Insurance

Job summary

A leading software company for animal welfare is seeking an Onboarding Expert to guide new customers through the onboarding process, ensure seamless transitions, and provide training. This remote role requires strong organizational and communication skills, with a focus on animal welfare. The ideal candidate will have experience in onboarding and a problem-solving mindset to support live launches. Competitive compensation with benefits is offered.

Qualifications

• Experience in animal welfare, onboarding, implementation, training, or customer success.
• Strong organizational skills and ability to manage multiple projects.
• Excellent written and verbal communication skills.

Responsibilities

• Lead customers through the complete onboarding process.
• Manage data imports and migrations accurately.
• Conduct training and onboarding calls.

Skills

Animal welfare experience

Onboarding

Training

Customer success

Organizational skills

Communication skills

Problem-solving

Familiarity with SaaS tools

Tools

Zendesk

HubSpot

Jira

Zoom

Trello

Job description

Join the Shelterluv Team

Shelterluv makes software for animal welfare organizations. We help our customers manage every aspect of the rehoming process from intakes to adoptions, as well as handle payments, manage foster programs, and keep animals healthy with up-to-date medical data. We believe that anyone can make a difference when given the right tools. We're dedicated to making sure that Shelterluv can help shelters and rescues everywhere.

Onboarding Expert

For a brief overview of Shelterluv and working here, check out the careerspage.

Location: Remote (U.S., with travel required) • Team: Customer Solutions • Posted: October 2025 Compensation: $75,000 – $85,000 base salary

The Role

The Onboarding Expert is responsible for ensuring new customers are set up for success from the moment they decide to adopt Shelterluv. This role will guide organizations through system setup, data migration, and training until they are fully live and comfortable using the platform in their day-to-day operations.

A key aspect of this role is providing on-site onboarding support to larger customers, traveling to their location during the multi-day go-live process to ensure a smooth and confident launch.

What You'll Do

• Lead customers through the complete onboarding process, from kickoff to live operations.
• Manage data imports and migrations, ensuring accuracy and continuity from legacy systems.
• Conduct remote training, check‑ins, and onboarding calls to guide customers and maintain momentum.
• Travel to customer sites for on‑site onboarding during key go‑live launches.
• Work cross‑functionally with Sales, Product, and Support teams to provide seamless customer transitions.
• Contribute to the creation and refinement of onboarding resources, including training materials and guides.
• Troubleshoot onboarding challenges, offering practical, customer‑centered solutions.
• Serve as a Shelterluv product expert and trusted advisor to animal welfare organizations.

What We're Looking For

• Experience in animal welfare, onboarding, implementation, training, or customer success
• Strong organizational skills and the ability to manage multiple customer projects simultaneously.
• Excellent written and verbal communication skills with confidence in presenting and training.
• Problem‑solving mindset with calmness under pressure, especially during live launches.
• Ability and willingness to travel (approximately 30–45%).
• Familiarity with SaaS tools such as Zendesk, HubSpot, Jira, Zoom, and Trello is a plus.
• 100% remote work (US); laptop and equipment allowance provided
• Monthly work-from-home stipend
• 100% Covered Medical Insurance with additional options for extended coverage, including Vision and Dental