Remote Customer Solutions Expert

Humamaria; United States; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Remote, full-time role

Paid holidays

160 hours PTO

Medical, dental, and vision insurance

Life and disability coverage

401(k) with company match

Job summary

Humamaria is seeking a Remote Customer Solutions Specialist to support customers via phone, chat, and email. You will respond with empathy, investigate complex issues, and coordinate with internal teams to resolve problems in a fast-paced remote setting.

The role includes a 60-day onboarding training period and opportunities for growth within WebstaurantStore and Clark Associates. A strong emphasis on learning, feedback, and collaboration drives success.

Qualifications

• Strong verbal and written communication skills in English.
• Experience using Office 365 and Windows systems.
• Typing speed of 40 WPM required.
• Reliable high-speed internet (at least 75 Mbps down/10 Mbps up) required.

Responsibilities

• Communicate with empathy and confidence across phone, chat, and email in a remote environment.
• Investigate complex customer issues by connecting information from multiple systems and order history.
• Make sound judgments on credits, refunds, replacements, and other resolutions while balancing policies.
• Solve problems where the answer isn’t obvious, using critical thinking and curiosity.
• Partner with internal teams when coordination is needed to resolve issues.
• Engage in continuous learning through feedback, coaching, and collaboration.
• Help improve systems, processes, and the customer experience.
• Stay connected with teammates via chat or video calls.
• Monitor metrics focused on customer experience, quality, and culture.

Skills

Verbal & written English

Office 365

Typing 40 WPM

Reliable home internet

Tools

Windows systems

Multiple software platforms

Job description

Humamaria is seeking a Remote Customer Solutions Specialist to support customers via phone, chat, and email. You will respond with empathy, investigate complex issues, and coordinate with internal teams to resolve problems in a fast-paced remote setting.

The role includes a 60-day onboarding training period and opportunities for growth within WebstaurantStore and Clark Associates. A strong emphasis on learning, feedback, and collaboration drives success.