Remote Customer Service Virtual Assistant CRM & Billing

20Four7Va.Test; United States; Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Vibrant community

Job summary

20four7VA is seeking a Remote Customer Service Virtual Assistant to provide phone, email, and CRM data-entry support for telecommunications-related customers. The role requires excellent English, patience, and professional communication, handling inbound calls, activations/deactivations, and email support.

Schedule is Monday–Friday, 12:00 PM–9:00 PM EST, totaling 40 hours per week. Contractors will be paid weekly and receive free training and ongoing guidance to deliver high-quality service.

Qualifications

• Customer service or call center experience required.
• Inbound call-handling experience required.
• Strong spoken and written English required.
• CRM/data-entry experience required.
• Experience handling billing or account-related inquiries preferred.
• Experience processing service activations and/or deactivations preferred.
• Telecommunications customer service experience strongly preferred.
• Satellite, cable, internet, or similar industry experience is a strong advantage.
• Experience handling customer escalations preferred.
• Email-based customer support experience preferred.
• HubSpot experience is a significant advantage.

Responsibilities

• Answer inbound customer calls professionally and efficiently.
• Assist customers with general inquiries and service-related concerns.
• Provide accurate information regarding billing, service timelines, and account-related matters.
• Provide clear explanations and guidance based on established company procedures.
• Handle customer concerns with patience, professionalism, and empathy.
• Provide a positive customer experience throughout each interaction.
• Identify issues that require escalation and provide the appropriate support or next steps.
• Assist customers with activation and deactivation requests.
• Follow established procedures for processing service changes.
• Provide customers with information regarding activation/deactivation timelines and requirements.
• Assist with login and account-access queries.
• Document customer concerns and actions taken.
• Escalate technical or account issues when they fall outside the VA's scope.
• Follow up on escalated concerns when required.
• Make outbound callbacks to customers when necessary.
• Follow up on unresolved inquiries and previously discussed concerns.
• Respond to customer emails when required.
• Ensure email responses are clear, professional, and aligned with company guidelines.
• Maintain timely follow-up on pending customer concerns.
• Document relevant phone and email interactions.
• Update and maintain customer information in the CRM.
• Perform accurate data entry and record updates.
• Log customer interactions, inquiries, and outcomes.
• Maintain organized and up-to-date customer records.
• Ensure all required information is properly documented.
• Assist with other routine administrative and customer service tasks as needed.

Skills

Customer service

Inbound calls

English proficiency

CRM data-entry

Billing inquiries

Activations/deactivations

Telecom CS

Satellite/cable/internet

Escalations

Email support

HubSpot

Tools

HubSpot

CRM systems

Email platforms

Data entry tools

Job description

20four7VA is seeking a Remote Customer Service Virtual Assistant to provide phone, email, and CRM data-entry support for telecommunications-related customers. The role requires excellent English, patience, and professional communication, handling inbound calls, activations/deactivations, and email support.

Schedule is Monday–Friday, 12:00 PM–9:00 PM EST, totaling 40 hours per week. Contractors will be paid weekly and receive free training and ongoing guidance to deliver high-quality service.