Remote Customer Service Virtual Assistant - Billing & Support

20four7va; United States; Remote; USD 28,000 - 48,000; Full time

Benefits offered by this job

Weekly payments

Free training and upskilling

Competitive rates

Supportive community

Job summary

20four7VA is seeking a remote Customer Service Virtual Assistant to deliver phone, email, and administrative support for clients worldwide, with focus on US/UK/Canada/Australia. The VA will handle inbound calls, inquiries, billing information, activations/deactivations, login issues, and CRM updates while maintaining professional, empathetic service.

Ideal candidates have strong English, data-entry skills, and prior telecom or related industry experience.

Qualifications

• Customer service or call center experience required
• Inbound call-handling experience required
• Strong spoken and written English required
• CRM/data-entry experience required
• Experience handling billing or account-related inquiries preferred
• Experience processing service activations and/or deactivations preferred
• Telecommunications customer service experience strongly preferred
• Satellite, cable, internet, wireless, or similar industry experience is a strong advantage
• Experience handling customer escalations preferred
• Email-based customer support experience preferred
• HubSpot experience is a significant advantage

Responsibilities

• Answer inbound customer calls professionally and efficiently
• Assist customers with general inquiries and service-related concerns
• Provide accurate information regarding billing, service timelines, and account-related matters
• Provide clear explanations and guidance based on established company procedures
• Handle customer concerns with patience, professionalism, and empathy
• Provide a positive customer experience throughout each interaction
• Identify issues that require escalation and provide the appropriate support or next steps
• Assist customers with activation and deactivation requests
• Follow established procedures for processing service changes
• Provide customers with information regarding activation/deactivation timelines and requirements
• Assist with login and account-access queries
• Document customer concerns and actions taken
• Escalate technical or account issues when they fall outside the VA's scope
• Follow up on escalated concerns when required
• Make outbound callbacks to customers when necessary
• Follow up on unresolved inquiries and previously discussed concerns
• Respond to customer emails when required
• Ensure email responses are clear, professional, and aligned with company guidelines
• Maintain timely follow-up on pending customer concerns
• Document relevant phone and email interactions
• Update and maintain customer information in the CRM
• Perform accurate data entry and record updates
• Log customer interactions, inquiries, and outcomes
• Maintain organized and up-to-date customer records
• Ensure all required information is properly documented
• Assist with other routine administrative and customer service tasks as needed

Skills

Customer service

Inbound calls

English communication

CRM data-entry

Billing inquiries

Activations/Deactivations

HubSpot (advantage)

Tools

HubSpot

3CX Phone Dialer

CRM systems

Email platforms

Job description

20four7VA is seeking a remote Customer Service Virtual Assistant to deliver phone, email, and administrative support for clients worldwide, with focus on US/UK/Canada/Australia. The VA will handle inbound calls, inquiries, billing information, activations/deactivations, login issues, and CRM updates while maintaining professional, empathetic service.

Ideal candidates have strong English, data-entry skills, and prior telecom or related industry experience.