Remote Customer Service & Transportation Coordinator (PA)

ModivCare Solutions, LLC; Philadelphia (Philadelphia County); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) Retirement Savings Plan with公司匹

Paid Time Off

Tuition Reimbursement

Parental Leave

Job summary

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services while ensuring a positive experience that supports better health outcomes.

The role requires Pennsylvania residency and offers a work-from-home setup with a 17.00 USD hourly rate, training on camera for the first 30 days, and opportunities in a 24/7/365 contact center environment, including nights, weekends, and holidays.

Qualifications

• High School Diploma preferred.
• 0-2 years of contact center or customer service experience with high call volume and data entry.
• Excellent customer service and interpersonal skills with the ability to work independently and as part of a team.
• Ability to quickly learn new technology and processes. Understand and follow complex instructions.

Responsibilities

• Assist customers with transportation questions and concerns.
• Schedule, modify, and cancel reservations as requested.
• Document details of customer complaints and concerns accurately.
• Attend required meetings and adhere to company policies and procedures.

Skills

Customer service

Typing 35 wpm

Teamwork

Communication

Education

High School Diploma

Job description

Modivcare is seeking a Customer Service Representative to be the first point of contact for members, resolving questions and coordinating transportation services while ensuring a positive experience that supports better health outcomes.

The role requires Pennsylvania residency and offers a work-from-home setup with a 17.00 USD hourly rate, training on camera for the first 30 days, and opportunities in a 24/7/365 contact center environment, including nights, weekends, and holidays.