Remote Customer Service Trainee — Hybrid Training

Delta Dental of Michigan; Farmington Hills (MI); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Delta Dental of Michigan is seeking a Customer Service Trainee to join our Farmington Hills team. This role offers hands-on training with exposure to claims, enrollment, and customer inquiries in a supportive environment.

Candidates must reside in Michigan within commuting distance for meetings and training; the program combines remote work with hybrid sessions, Monday–Friday schedules, and a strong focus on delivering excellent service.

Qualifications

• High school diploma or equivalent.
• One year of customer service experience in a business environment that requires computer use.
• Successful completion of the customer service simulation test (minimum score 62/100) or waiver conditions.
• Shift flexibility: 8:25 a.m. start for first shift or 11:00 a.m. for second shift.

Responsibilities

• Research inquiries by accessing the claims processing system and other informational sources.
• Respond to customer/group and provider questions via telephone or written communications with proper etiquette.
• Maintain related departmental records and files.
• Operate office equipment as needed (PCs, calculator, copier, fax, etc.).
• Make corrections to claims and eligibility.
• Enter new claims, eligibility and subscriber information into the mainframe.
• Review subscriber’s coverage to determine type and level of benefits.

Job description

Delta Dental of Michigan is seeking a Customer Service Trainee to join our Farmington Hills team. This role offers hands-on training with exposure to claims, enrollment, and customer inquiries in a supportive environment.

Candidates must reside in Michigan within commuting distance for meetings and training; the program combines remote work with hybrid sessions, Monday–Friday schedules, and a strong focus on delivering excellent service.