Remote Bilingual Service Center Team Lead

Sedgwick; Austin (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

Sedgwick is seeking a Bi-lingual Service Center Team Lead to deliver world-class service in a telecommuter role. You will supervise a service center unit, guide performance, and drive staff development while collaborating with upper management.

The position emphasizes strong customer service, coaching, and leadership skills, with an expectation of maintaining quality standards and effective issue resolution in a remote environment.

Qualifications

• Bachelor's degree preferred.
• 4 years of call center or customer service experience; supervisory experience preferred.
• Strong customer service and coaching skills.
• Proficient in MS Office and data analysis.

Responsibilities

• Supervises a Service Center unit, providing leadership and direction.
• Monitors workloads and staff performance; resolves issues.
• Develops staff development plans focused on customer service.
• Communicates with upper management regarding unit issues and resolutions.
• Analyzes and resolves customer service issues; refines service measures.

Skills

Customer service

Team coaching

Communication

MS Office

Analytical skills

Organizational skills

Interpersonal skills

Negotiation

Teamwork

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Sedgwick is seeking a Bi-lingual Service Center Team Lead to deliver world-class service in a telecommuter role. You will supervise a service center unit, guide performance, and drive staff development while collaborating with upper management.

The position emphasizes strong customer service, coaching, and leadership skills, with an expectation of maintaining quality standards and effective issue resolution in a remote environment.